Overview

You must confirm to StoresSA that you have shipped the product to be able to receive payment. This confirmation will also trigger StoresSA’s shipment confirmation email to the customer and will set the expectation for the estimated delivery date.

• Check your dashboard account daily for new orders.
• Schedule order reports to track orders and order information.
• Avoid:
  • Including any marketing or promotional materials within the packing materials.
  • Relying only on email notification — emails can get lost or be deleted.
• Fulfill all orders within the promised lead time and shipping windows and ship exactly what you listed for sale.
• Do not send communications to customers other than as necessary for order fulfilment and related customer service.
• Respond promptly to buyer questions about the status of their order.
• Avoid:
  • Bribing customers for positive feedback.

Refund

• You are required to read through StoresSA’s terms and conditions to understand the returns and refunds policy.