Order Management

An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:

• Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
• Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
• Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
• Completed — Order fulfilled and complete – requires no further action.
• On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
• Canceled — Canceled by an admin or the customer – stock is increased, no further action required.
• Refunded — Refunded by an admin – no further action required.
• Authentication required — Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.

Orders Overview

When a shop starts taking orders, the Orders management page begins to fill up. Go to: WooCommerce > Orders.

Each row displays several details. Some are there by default, others can be added. These are the available options:

• Order number and customer name,
• Date of purchase,
• Order status,
• Billing address,
• Shipping address,
• Purchase total, and
• Actions.

To change these columns:

• Go to: WooCommerce > Orders.
• Select Screen Options in the top right corner.
• Select which Columns to show.
• Select how many Items you want to be displayed on each page.
• Then Apply.